Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Returns must be initiated within 30 days of the delivery date. If the item is damaged or defective upon arrival, please contact us immediately to discuss your options.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with further instructions on how to proceed. Please ensure that your email is clear and includes all necessary information to avoid delays.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, so it is important to keep proof of return shipping.
Processing Returns
Once we receive your returned item, we will inspect it and notify you of the status of your return. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that depending on your bank, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you need a different item, you must return the original item and place a new order. Follow the return process outlined above to return your item, and once the return is processed, you can purchase the new item you desire.
Non-Returnable Items
Some items may be non-returnable, including but not limited to personalized or custom-made products. If you are unsure whether an item is returnable, please contact us before making your purchase. We will provide you with the necessary information regarding the returnability of specific items.
Contact Information
If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you with any concerns you may have regarding your order or the return process.